File Review Specialist

Location: Louisville, Kentucky
Date Posted: 11-06-2012
File Review Specialist - OvernightPrints
 Due to continuous growth and projected expansion of our premier online retail printing site, OvernightPrints.com, we are expanding our capacity to meet demand.
OvernightPrints is the leader in high-quality, affordable, full-color printing solutions for small businesses and consumers. As one of the largest online printers in the United States and Europe, OvernightPrints offers next day delivery of promotional, marketing and branding products in addition to easy-to-use design templates and mailing services. We are seeking a dynamic, energetic, and smart File Review Specialist to join our team and be ultimately responsible for understanding and maximizing our customer experience, and developing a best in class operation.
If you are a customer service rock star AND an exceptional graphic artist, we should talk as soon as possible.
You are looking for us if:
·        You thrive providing exceptional customer service and improving the overall customer experience.
·        You see an outlet for your unique graphic design and graphic arts skills
·        You want to work with talented and smart people, in a place where you respect, and are respected by, your peers.
·        You want a challenging role that is rewarding, demanding and exciting.
·        You want freedom and trust, allowing you to explore possibilities.
·        You want to work on something important, where your career will develop as the business grows.
 
POSITION:
The File Review Specialist is responsible for satisfying customers who have uploaded their designed images via our systems, and resolving issues which require unique and specific manipulation of the uploaded file to ensure proper upload of images and ultimately, to ensure proper printing. This is a fast paced, constantly changing environment which requires a unique combination of strong graphic artist skills and highly effective customer service skills.
You will work as an integral member of the file review team, and you will interact with Customer Care Specialists, the print production team, and most importantly, directly with customers via telephone and email.
Specific duties and responsibilities include:
·        Manipulate uploaded image files to resolve issues, preferably in a single communication.
·        Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files.
·        Review image files and ensure they meet printing standards.
·        Approve and/or correct image files for printing utilizing company proprietary systems, Photoshop, Illustrator, and other design software.
·        Handle tier two escalation calls from Customer Care Specialist and assist customers.
·        Provide support, feedback, and assistance to Customer Care Specialist regarding policies, procedures and product knowledge.
·        Perform color and file specification verification.
 
REQUIREMENTS:
 
This position requires a college degree, certification, trade school, or professional training with emphasis in graphic design and 2 years of professional Call Center and/or Customer service experience.
 
To qualify for consideration, you MUST also have:
·        Exceptional customer service and graphic design skills.
·        Exceptional computer proficiency with experience using Microsoft Office applications and Photoshop to design and manipulate image files. (Experience using Illustrator and other design software is highly desirable).
·        Experience in a graphic design environment, assisting customers with uploading image files, and/or printing experience.
·        Exceptional verbal and written communication skills, time management skills, and attention to detail.
 
SKILLS:

 

Design Image reviewer, Graphic design setter, upload verifier, Graphic design

 

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