Customer Support

Location: Louisville, Kentucky, Russian Federation
Date Posted: 08-11-2017
Customer Support Specialist – OvernightPrints.com
 
Premier Response is a Customer Service and Graphic Design Center providing support for the worldwide printing company OvernightPrints.com. As one of the largest online printers in the United States and Europe, Overnight Prints offers next day delivery of promotional, marketing and branding products in addition to easy-to-use design templates and mailing services. We are seeking a dynamic, energetic, and smart Customer Support Specialist to join our team and ultimately responsible for understanding and maximizing our customer experience, and developing a best in class operation.
 
If you have excellent Customer Service skills and you have a background involving graphic design and/or the printing industry, we would like to speak with you as soon as possible.
 
Specific Duties and responsibilities include: 
 
·Receive phone calls and email from customers who have uploaded print orders and designed images via our systems in attempt to resolve issues in one contact
·Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files.
·Review image files to ensure they meet printing standards
·Provide customers with product descriptions, shipping upgrade fees, price verification, refunds and order status.
·Calculate refunds, credits and number of days required for printed product to be shipped to customer.
 
Requirements:
 
2 years of professional Call Center and/or Customer service experience. (Graphic Design Experience a plus)
 
To qualify for consideration, you MUST also have:
·Exceptional customer service skills and experience in a high-volume call center.
·Exceptional computer proficiency with experience using Microsoft Office applications. (Experience using                                                         Photoshop, Illustrator or other design software is highly desirable).
·Exceptional verbal and written communication skills, time management skills, and attention to detail.
-Experience in a Graphic Design/Printing industry desired.
 
NOTE: We are open 365 days a year and you may be required to work any shift/day including holidays.
 
SKILLS: Customer Support, Call center, Graphic Design
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